Community Services

The Community Services Department maintains streets, alleys and sidewalks, water and sewer lines and drainage systems. It also provides trash and recycling collection services through a contract with Community Waste Disposal Inc. (CWD). Other department efforts include water conservation and environmental education and support for Keep Allen Beautiful.

The City of Allen is a member city of North Texas Municipal Water District. NTMWD provides essential water supply, wastewater and solid waste disposal services to 10 counties in the North Texas region. They serve as a wholesale provider while the city maintains local infrastructure and operational support to provide these services to customers. This includes Utility Billing for water, trash and recycling services.

The Community Services Department consists of more than 100 employees dedicated to delivering excellent customer service to the residents and businesses of Allen.

Water Quality and Microconstituents in Water Supplies

The City of Allen is rated as a Superior Water system, the highest level possible. Monthly water quality reports and annual consumer confidence reports are provided by NTMWD on their Water Quality Reports page. The City of Allen also monitors water quality and publishes an Annual Water Quality Report.

NTMWD also provides information regarding microconstituents in drinking water supplies in response to public inquiries.

Municipal Utility Usage

The City of Allen is a customer of natural gas, electricity and water just like any other resident or business in Allen. For information about the city's annual utilities usage, see the most current report.
  1. NTMWD #MoreThanWater

    NTMWD Discusses Top Drivers of Wholesale Water and Wastewater Rate Increases

    North Texas Municipal Water District (NTMWD) representatives recently updated Allen City Council on the factors driving wholesale rate increases for water and wastewater services. Read on...
  2. A teacher talks with Water Conservation staff at the annual Educator Expo.

    Educator Expo: Not Just for Teachers!

    Whether you’re a school teacher, day care operator, scout leader, home school family or community educator, you’ll find loads of inspiration at the 2017 Educator Expo. Read on...
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