When will my home/business get a smart meter?

Installing smart water meters at every Allen home and business is estimated to take 15 months, beginning in October 2022. During this time, crews will install approximately 100 meters per day. Installers don't maintain a calendar of exact installation dates by address. However, customers will receive a notification letter 5-6 weeks before installation, followed by a door hanger reminder within 2 weeks of installation. Commercial customers will be contacted separately to ensure installation does not interfere with business operations.

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1. Why is the City of Allen installing smart water meters?
2. How do smart meters work?
3. When will my home/business get a smart meter?
4. How long does it take to install a smart meter?
5. Will water service be interrupted during installation?
6. Who will install my smart water meter?
7. Who can see the details of my water use?
8. Do I have to be at my home/business during installation?
9. How do the new meters sense for leaks?
10. Will I be charged extra for a smart meter?
11. Can the City of Allen use water meter data to enforce watering restrictions or issue citations?
12. Will smart meters cause my water bill to be higher?
13. Will my water rate go up because of smart water meters?
14. Do smart meters measure both water and wastewater use?
15. Do smart water meters emit radio frequencies? If so, what is the impact?
16. Can I opt out of installing a smart water meter at my home or business?
17. Will I still be able to turn off my water at the main valve after receiving a Smart Meter?